One technical support incident to be used within 1 year of purchase. Technical support is provided by email.
As an alternative to this single support incident, consider the Annual Maintenance Package instead, which includes 3 technical support incidents and all software updates(*) for a period of one year.
*A software update is defined as a minor version release (eg. version 8.0 -> 8.1) or a patch release, and does not include major software version upgrades (eg. version 8.0 -> 9.0).